Frequently Asked Questions

You can book an adventure through our website by clicking the "Book Now" button on any adventure page. Select your preferred date, group size, and complete the payment process. You'll receive a confirmation email with all the details.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For group bookings, we also offer payment plans with a deposit option.

Yes, you can cancel or reschedule up to 48 hours before your adventure for a full refund. Cancellations within 24 hours are subject to a 50% fee. Weather-related cancellations are fully refundable or can be rescheduled at no cost.

All our guides are certified professionals with wilderness first aid training. We provide high-quality safety equipment, conduct thorough safety briefings, and maintain emergency communication devices on all adventures. Our safety record is exemplary with regular equipment inspections.

Yes, we provide all technical equipment including helmets, harnesses, ropes, and safety gear. We recommend bringing comfortable outdoor clothing, sturdy shoes, and personal items. A detailed packing list is provided with your booking confirmation.

Age requirements vary by adventure. Most activities are suitable for ages 12+, while some extreme adventures require participants to be 18+. Basic fitness is required for most activities. Specific requirements are listed on each adventure page.

Safety is our priority. If weather conditions are unsafe, we'll reschedule your adventure at no cost or provide a full refund. We monitor weather closely and will contact you 24 hours before your adventure if conditions look questionable.

Most of our adventures operate year-round, though some seasonal activities are only available during specific months. Winter adventures include snowshoeing and ice climbing, while summer offers the full range of activities. Check individual adventure pages for seasonal availability.

Bring comfortable outdoor clothing, sturdy closed-toe shoes, water bottle, snacks, sunscreen, and a small backpack. Weather-appropriate layers are recommended. A detailed packing list specific to your adventure will be emailed after booking.

No previous experience is required for most of our adventures. Our expert guides provide comprehensive instruction and support for beginners. We offer adventures for all skill levels, from beginner-friendly to advanced challenges.

Adventure durations vary from 2-hour experiences to multi-day expeditions. Half-day adventures (4-5 hours) and full-day adventures (6-8 hours) are most popular. Exact timing is provided on each adventure page and in your booking confirmation.

We maintain small group sizes to ensure personalized attention and safety. Most adventures accommodate 2-8 participants per guide. Private group bookings are available for larger parties with advance notice.

Yes, we offer discounts for groups of 6 or more participants. Corporate team-building packages and educational group rates are also available. Contact us directly for custom group pricing and arrangements.

Professional photos are included with most full-day adventures and can be added to shorter experiences for an additional fee. Photos are typically available for download within 48 hours of your adventure through a secure online gallery.